December
1, 2003
A free
Ezine sent to you monthly by Glen Rediehs, Ph.D.: Personal
Coach, Corporate Coach, Organization Development Consultant
Web site: www.SolutionLeader.com
E-mail: Glen@SolutionLeader.com
Solution
Leader Ezine will give you solutions for your personal life
and the people side of your business. Every issue is filled
with practical strategies plus a little humor.
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IN THIS ISSUE:
Tips
for a Great Holiday Season
A Little Humor
Thought for the Day
How to Manage Transitions in Your Organization
In the Next Issue
Tips
for a Great Holiday Season
Take
a minute for a holiday fantasy. Relax, close your eyes and imagine
your very best holiday season. Take your time. Think about the setting,
the people, what is happening, etc. Allow yourself to see, hear, smell,
taste and touch the details of the holiday of your dreams.
When
I do this exercise in pre-holiday workshops, people don't report a
fantasy with frantic days of meal preparation, gift-buying, perfect
parties, "maxed out" credit cards, rushing to spend at least
part of a day with each of the relatives whose feelings might be hurt
if they didn't come by.
Instead,
they tell me that they are imagining a simple, relaxed time with people
they love. They dream of a time to celebrate the personal meaning
that the holidays have for them.
What
was your fantasy like? Do you want it that way? It's up to you. Take
charge of your holiday season!
Consider
these ideas:
What's
the next step in your life? In your business?
What
do you want to achieve?
What
do you want to change?
Coaching
will help you reach your goals!
Let's
work on your future together. You can make it happen!
PLEASE
CALL ME at 704-788-9184 or Email me at Glen@SolutionLeader.com
A
Little Humor
The
Coat Hanger
One rainy
evening, a couple emerged from a restaurant only to find that the
husband had locked the keys in the car. He insisted he could open
the door with a wire coat hanger, so he went back to the restaurant
to get one. There were none to be found.
Then
he ran to a department store a quarter-mile away and returned with
a hanger. After a few attempts, he got the door open and the couple
climbed in. As they sat there, soaked and cold, he stuck the hanger
under his seat.
With
a smug grin, he said, "Now if this ever happens again, I'll have
one handy."
_______________
The
Young Businessman
A young
businessman had just started his own firm. He rented a beautiful office
and had it furnished with antiques.
Sitting there, he saw a man come into the outer office. Wishing to
appear the hot shot, the businessman picked up the phone and started
to pretend he had a big deal working. He threw huge figures around
and made giant commitments. Finally he hung up and asked the visitor,
"Can I help you?"
The
man said, "Yeah, I've come to activate your phone lines."
_______________
Installing
a Carpet
A carpet
layer had just finished installing carpet for a lady. He stepped out
for a smoke, only to realize he'd lost his cigarettes.
In the
middle of the room, under the carpet, was a bump. ''No sense pulling
up the entire floor for one pack of smokes,'' he said to himself.
He proceeded to get out his hammer and flattened the hump.
As he
was cleaning up, the lady came in. ''Here,'' she said, handling him
his pack of cigarettes. ''I found them in the hallway.'' ''Now,''
she said, ''if only I could find my parakeet.''
Thought for the Day
Two
frogs
A group
of frogs were traveling through the woods, and two of them fell into
a deep pit. When the other frogs saw how deep the pit was, they told
the two frogs that they were as good as dead. The two frogs ignored
the comments and tried to jump up out of the pit with all their might.
The other frogs kept telling them to stop, that they were as good
as dead. Finally, one of the frogs took heed to what the other frogs
were saying and gave up. He fell down and died.
The other
frog continued to jump as hard as he could. Once again, the crowd
of frogs yelled at him to stop the pain and just die. He jumped even
harder and finally made it out. When he got out, the other frogs said,
"Did you not hear us?" The frog explained to them that he
was deaf. He thought they were encouraging him the entire time.
This
story teaches two lessons:
1. There
is power of life and death in our words. An encouraging word to someone
who is down can lift them up and help them make it through the day.
2. A
destructive word to someone who is down can cause them to give up.
Be careful
of what you say. Speak life to those who cross your path.
(Author
Unknown)
How to Manage Transitions in Your
Organization
How successful
were the last changes you attempted in your business? You may have
introduced new technology, restructured the organization, created
a strategic alliance, re-engineered processes, or a hundred other
things. How did it go?
Despite
all the books, articles and consultants, managing change is still
a big challenge. It has been estimated that two-thirds of these efforts
fail.
Changes
and Transitions
Managers
who lead successful change efforts have learned an important lesson:
such processes all involve both "changes" and "transitions."
Changes
are the adjustments in structure, operations, or strategy. It is the
"business" element in your change process. Transitions are
the "personal" elements in your change process - the psychological
changes that your employees must make for the change effort to be
successful.
The mistake
that many managers make is implementing changes without taking time
to lead people through their transitions. Every change process, big
or small, has consequences for your employees. They won't be doing
things "the way it's always been done."
Three
Phases of Transitions
In his
national best-seller, Managing
Transitions, William Bridges describes three phases in every
transition: 1) an ending, loss, letting go, 2) the neutral zone, 3)
a new beginning.
Transitions
start with endings, with saying "good-bye" to how things
used to be. Some of your people might lose contact with valued colleagues
or a great boss. Others may lose their prior identity or status. Everyone
will wonder how the change process will impact him or her. While there
are always a few enthusiasts for change, letting go will be difficult
for most of your work force.
The second
phase, the neutral zone, is the period between the ending and the
new beginning. Implementation is not complete. Things are not yet
in place. The future is not yet certain. What may appear to be chaos
is, instead, a necessary time to reorient people's ways of thinking
and patterns of behavior. It is the time to collaborate on developing
the details of how things will be.
A new
beginning is the third phase. New beginnings happen when your people
make the emotional commitment to doing things the new way and adopt
the attitudes and values that accompany the change.
When
you plan business changes, be sure to plan for the transitions your
people will be going through. Here are some suggestions.
Letting
Go
During
the first phase, be sure to:
- Clearly
identify who will be losing what. Acknowledge and empathize with
the losses.
- Make
sure everyone knows what will not be lost.
- Expect
and accept grief reactions: anger, sadness, fear, confusion, etc.
- Mark
"endings" with symbolic events.
- Communicate,
communicate, communicate - listening as well as telling.
The
Neutral Zone
The neutral
zone will go easier if you:
- "Normalize"
and redefine the neutral zone. What looks like confusion and chaos
is really a normal transitional process.
- Use
a transition monitoring team to track progress.
- Encourage
innovation and creativity. This "unsettled" time is an
excellent opportunity to review how things have been done, revise
and invent. Foster a spirit of entrepreneurship.
New
Beginnings
Following
Bridges' four "P's" will help the final phase, new beginnings,
to go smoothly. They are:
- Purpose.
Make sure everyone understands the purpose of the change, the problem
that will be solved, and the consequence of not changing.
- Picture.
Create a vision of what things will look like after the change --
a picture that will excite and motivate your people.
- Plan.
Develop and implement a step-by-step plan that specifically address
the transition and the people side of the change process.
- Part.
People need to know what part they will play in the change process
and in the changed organization. Reinforce people as they take on
their part.
If you
want success in your next change effort, it is essential that you
plan time and strategies to nurture people through their transitions.
Who led the best organizational change effort you have ever seen? How
did they handle the employees' transitions? Send your stories, quotes,
thoughts. As space permits, I will try to publish them. Send them to
Glen@SolutionLeader.com.
What's
the next step in your life? In your business?
What
do you want to achieve?
What
do you want to change?
Coaching
will help you reach your goals!
Let's
work on your future together. You can make it happen!
PLEASE
CALL ME at 704-788-9184 or Email me at Glen@SolutionLeader.com.
In the Next Issue:
Discover
Your Life Mission - What You Were Born To Do
A Little Humor
Thought for the Day
Is Your Organization Ready for 2004?
In the Next Issue
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